D-style customers — the Dominant buyer

Active + task. The hardest style to sell to — and the most common buyer in our industry.
A play from Stevenson Brooks · Glossary

What a D sounds like

A D doesn't hint. A D tells you.

"I need ten yards on Thursday at 7 a.m. Put it in. What's the name of your company again?"

No fluff. No small talk. Often no pleasantries at all. You finish the call and realize they never asked how you are. That's not rudeness in their world — that's efficiency. A D doesn't waste words and expects you not to either.

If you were standing in a restaurant with no waiter in sight, a D is the one who stands up after ten minutes and says "does anybody work here?"


What a D values

Results. Speed. Control. Winning.

They want the task done, and they want to be the one who made it happen. They respect competence and confidence. They do not respect hedging, excuses, or over-explanation. If you're telling a D about your seven-plant network and your QC program and your heat-of-hydration and your trial batches — you lost them three sentences ago. They wanted the number.

A D isn't trying to build a relationship with you on the first call. You earn the relationship after you prove you can execute. Flip the sequence that works on an S or an I and you'll think the D hates you. They don't. They just haven't evaluated you yet.


How to sell to a D

1. Match the pace

Talk fast. Get to the point. Cut the pleasantries down to one line — "Hey Zeus, it's Steve, got your message, here's the number, call me if anything changes." Click. If you leave a two-minute voicemail for a D, you're telling them you don't respect their time.

2. Lead with what, not why

Give the answer first. Justify second, and only if they ask. "It's 170. If you want me to walk you through it, happy to — but that's the number." Let them pull the detail out of you if they want it.

3. Don't flinch on pushback

A D will push back on price the first time. Every time. Not because your price is wrong — because pushing is what they do. They're testing whether you'll fold. If you fold, you just taught them your real price is always your second price. Hold the number. Be direct about why. "That's the number. If you want me to sharpen on something, tell me what's driving the gap and I'll see what I can do."

4. Don't mistake directness for anger

A D saying "that's ridiculous" is not yelling at you. That's their normal conversational range. Don't take it personally. Respond with the same directness: "Ridiculous how? What are you comparing it to?"

5. Earn the relationship after the work, not before

Bring them a coffee on the second meeting, not the first. Ask about their family on the third call, not in the opening. They'll warm up — but only after you've proven you can do the job.


Common traps with D-style buyers


The signature D move to watch for

A D will often say some version of:

"If you don't give me a good price at bid time, then screw you."

That's not a threat. That's their relationship framework. They're telling you exactly how to work with them — and if you can hold your price and keep them as a customer, you earn massive respect. D's remember the sellers who didn't cave.


Where to go next


Source: drawn from canonical moments in the live-coaching corpus. Voicemail and restaurant analogies repeated verbatim across student sessions. Voice preserved.